Privacy Policy
Krypton Technologies respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, request support, or communicate with us through platforms such as WhatsApp, email, phone, or our support systems.
1. Who we are
Krypton Technologies provides IT infrastructure, managed IT services, cybersecurity, CCTV, access control, networking, and related technology services.
Website: https://www.krypton.co.za
2. Information we collect
We may collect the following information:
- Name and surname
- Company name
- Email address
- Phone number
- WhatsApp number
- Service address or installation address
- Support request details
- Device, network, or technical information needed to provide support
- Communication history with our support team
- Website usage information such as IP address, browser type, and pages visited
3. How we use your information
We use personal information to:
- Provide IT support and technical services
- Create and manage support tickets
- Respond to enquiries
- Communicate with you by email, phone, WhatsApp, or other agreed channels
- Manage customer accounts
- Improve our services and website
- Meet legal, billing, and operational requirements
- Protect our systems, customers, and business from fraud or misuse
4. WhatsApp communication
If you contact Krypton Technologies through WhatsApp, your message may be used to create or update a support ticket in our helpdesk system.
By messaging us on WhatsApp, you agree that we may use WhatsApp to respond to your support request and provide service-related updates.
We do not sell your WhatsApp number or use it for unrelated marketing without your consent.
5. Sharing of information
We may share information only where necessary with:
- Our employees and authorised support staff
- Service providers who help us deliver our services
- Software platforms used for support, ticketing, billing, communication, or security
- Legal or regulatory authorities where required by law
We do not sell personal information.
6. Data security
We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Access to customer information is limited to authorised personnel who require it to perform their duties.
7. Data retention
We retain personal information only for as long as reasonably necessary for business, support, legal, accounting, or reporting purposes.
Support tickets and communication records may be retained to maintain service history and assist with future support requests.
8. Your rights
You may request that we:
- Confirm what personal information we hold about you
- Correct inaccurate information
- Update your contact details
- Delete information where legally and operationally possible
- Stop sending non-essential communications
9. Cookies and website analytics
Our website may use cookies or similar technologies to improve the user experience, measure website performance, and understand how visitors use our site.
You can disable cookies in your browser settings, although some website features may not work correctly.
10. Third-party services
Our website and services may use third-party platforms such as WhatsApp, Meta, email providers, helpdesk systems, analytics tools, hosting providers, and security platforms.
These third parties may process personal information according to their own privacy policies.
11. Contact us
For privacy-related questions or requests, please contact:
Krypton Technologies
Website: https://www.krypton.co.za
Email: [email protected]
12. Updates to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
Last updated: 26 June 2026
